Operations & Business Processes

Operations, Manufacturing, and Business Processes

I have built, staffed and directed manufacturing and assembly operations producing thousands of unique SKU's in the US and Singapore.  However, operational processes cover far more territory than a manufacturing floor.  Your company runs on numerous business processes. Whether they focus on customer acquisition, product delivery, service fulfillment or product shipping, defining your total operation in a set of discrete steps is the first step towards customer satisfaction, excellent quality and controlled costs. I can help companies understand, document and optimize their business processes



image 1

image 1

Quality Excellence

I have been intimately involved with organized quality and delivery programs such as ISO 9000, JIT (with electronics manufacturers) and formal global corporation vendor quality programs (such as Hewlett Packard).  A big part of these program rest on robust process improvement components.  I have managed formal process improvement programs in three settings.

image 1

Supply Chain Management

Your vendors and suppliers are the starting point for your goods and services.  Managing them is an important task.  I have used cross functional teams to source, qualify and monitor the vendors most critical to the movement of raw materials into organizations.  I have used re-competing programs to source non-critical supplies and MRO goods.


Site Overview