Operations

 
     

Operations &
Business Processes

       

Business Processes & Operations

I have directed manufacturing and assembly operations producing thousands of unique SKU's in the US and Singapore.  However, operational processes cover far more territory than a manufacturing floor.  Your company runs on numerous business processes. Whether they focus on customer acquisition, product delivery, service fulfillment or product shipping, defining your total operation in a set of discrete steps is the first step towards customer satisfaction, excellent quality and controlled costs. I can help companies understand, document and optimize their business processes

 

 

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Quality Excellence

I have been intimately involved with organized quality and delivery programs such as ISO 9000, JIT (with electronics manufacturers) and formal global corporation vendor quality programs (such as Hewlett Packard).  A big part of these program rest on robust process improvement components.  I have managed formal process improvement programs in three settings.

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Supply Chain Management

Your vendors and suppliers are the starting point for your goods and services.  Managing them is an important task.  I have used cross functional teams to source, qualify and monitor the vendors most critical to the movement of raw materials into organizations.  I have used re-competing programs to source non-critical supplies and MRO goods.

 

 

contact

 

Steve Lawrence
steve@strategythink.com
315-725-9480
Palm Desert, California 92260